Shipping & Fulfillment Policy

At Olive Odyssey, we’re committed to delivering your order swiftly, safely, and in the best possible condition — no matter where you are in the world. We proudly ship from six regional hubs to ensure local, reliable, and duty-free delivery.

✅ Fulfillment Speed

All orders are processed within 24 hours of purchase.

  • Orders placed before 12:00 PM (local warehouse time) ship the same day.

  • Orders placed after 12:00 PM will be shipped the next business day.

  • You’ll receive a tracking number via email as soon as your order ships.

🏬 Regional Warehouses

We stock our products in six strategic locations to ensure fast and hassle-free delivery. This also means your order is considered a local delivery, avoiding unnecessary customs delays or import duties.

Region Shipping Time Carrier Notes
United States 🇺🇸 1–5 business days Ships via US warehouse in FL
Canada 🇨🇦 1–5 business days Ships from Canadian warehouse 
United Kingdom 🇬🇧 24–48 hours Delivered via Royal Mail from Bristol
European Union (EEA) 🇪🇺 1–6 business days Ships from Germany
Australia 🇦🇺 1–5 business days Ships via local warehouse from Villawood, NSW
UAE & Gulf Countries 🇦🇪🇸🇦🇧🇭🇴🇲 1–5 business days Local delivery with regional logistics support

🛃 Customs & Import Fees

No customs, no surprises.
Because we ship from within your region, your order will not be subject to any additional customs duties, VAT, or import taxes. What you see at checkout is what you pay — no hidden costs.

📦 Packaging & Product Care

We go to great lengths to preserve the integrity and freshness of our olive oil.

  • All bottles are securely packed to prevent leaks, heat exposure, and light damage.

  • Our fulfillment centers are trained to handle food-grade products with care and temperature-conscious storage.

🔐 Shipping Security

Your order is fully trackable and insured. In the rare case of delays or shipping issues:

  • Contact our support team at support@oliveodyssey.com

  • We guarantee a resolution, whether that means reshipment, refund, or replacement.

🕓 Estimated Delivery Windows

Delivery timelines may vary slightly depending on rural location or seasonal volume, but we aim for the following:

  • Standard Urban Areas: 1–4 business days

  • Rural Areas: Up to 6 business days

  • Remote Islands/Outlying Regions: Please allow up to 7–10 days

🌱 Our Promise

We’re more than a brand — we’re a bridge between small-scale Palestinian farmers and conscious consumers around the world. By ensuring smooth and trustworthy delivery, we help bring every bottle of olive oil directly from grove to table.

If you ever have concerns, reach out — we’re here to help.