Our olive oil is made from the highest quality olives grown in the hills of Palestine, using traditional and sustainable farming methods. The olives are hand-picked by local farmers, and the oil is extracted using two different methods - steel drums and millstones - to capture the unique flavors and aromas of the region. Our olive oil is unfiltered, which means it retains all of its natural goodness and antioxidants. We take pride in the purity and authenticity of our olive oil, and we are confident that you will taste the difference in every drop.

At Olive Odyssey, we take the quality and purity of our olive oil very seriously. We work closely with our partner farmers in Palestine to ensure that the olives used to make our oil are of the highest quality, grown without the use of pesticides or other harmful chemicals. Our olives are harvested at the peak of ripeness and pressed immediately to ensure maximum freshness and flavor. We also conduct rigorous testing throughout the production process to ensure that our olive oil meets the strictest standards for quality and purity. Our commitment to quality is reflected in the numerous awards and accolades our olive oil has received from industry experts and customers alike.

We are a collective of local farmers from all over Palestine who work together to produce high-quality olive oil. Our olives are sourced from our own farms as well as from other local farmers who share our commitment to quality and sustainability. We work closely with our partner in Aboud village to conduct the production of the olive oil, ensuring that every step of the process is carried out with care and attention to detail. By working together, we are able to create a product that is truly reflective of the unique character of our land and its people.

To maintain the quality of our olive oil, we recommend storing it in a cool, dark place, away from direct sunlight and heat sources. It's best to keep the bottle tightly sealed to prevent exposure to air, which can cause the oil to oxidize and degrade. If you have any concerns or questions about storing your olive oil, please don't hesitate to contact us at hey@oliveodyssey.com or via our social media channels.

Yes, our olive oils are suitable for vegan, gluten-free, and paleo diets. Our olive oil is made solely from olives and does not contain any animal products or gluten. It is a pure and natural product that fits within many dietary restrictions.

US:

We ship our product from a US partner warehouse, in prime condition to preserve the olive oil quality, delivery takes between 2-5 business days to arrive.

EU:

Our partner warehouse in Germany ships all over the EU, including non-EEA countries, and delivery should take 2-9 business days

UK:

Our products are shipped from a warehouse in Bristol, and delivery is made through Royal Mail with expected delivery between 1-3 business days.

Rest of the world:

We offer shipping to UAE, Australia, Saudi Arabia, Bahrain through our store, and take on 50% of the shipping cost.

Our shipping rate varies based on location, after you add your products to the cart and reach checkout you will get a customized shipping rate.

Typically, it takes 7-9 business days for our olive oil to arrive once the order has been placed. However, please note that international shipping times may vary based on the destination and any customs clearance processes. We will provide you with a tracking number once the order has been fulfilled, so you can track your package and get a better estimate of when it will arrive.

Once your order has been fulfilled, we'll send you a tracking number via email so you can track your package. We ship using Israel Post, and you can track your package using this link: https://israelpost.co.il/en/itemtrace/. If you have any issues with tracking your package, please don't hesitate to reach out to our customer support team for assistance.

We want you to be completely satisfied with your purchase, so we offer a 30-day return policy for all orders. If for any reason you are not satisfied with your order, please contact our customer service team to initiate a return. Please note that the item must be unused and in its original packaging to be eligible for a return. Once we receive your returned item, we will process your refund or exchange within 5 business days.

Yes, we understand that sometimes things may not meet your expectations, and we want you to be completely satisfied with your purchase. Therefore, we offer a refund for any unopened products returned within 14 days of receipt. If you have any issues with your order, please don't hesitate to contact us at hey@oliveodyssey.com or through our social media channels. We want you to pay only for what you have received and enjoyed, and we'll do everything in our power to make things right.

If you receive a damaged or defective product, please let us know within 7 days of receiving your order. We take responsibility for any issues with our products and want to make sure you're completely satisfied with your purchase. We will gladly ship a new product free of charge or issue a refund if we are unable to provide a replacement. Please contact us at hey@oliveodyssey.com or via social media to let us know about any issues with your order.